How can we help?
Send us a message and we’ll get back to you by email. Many answers are also just a scroll away in the FAQ.
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Common questions
How do guests join a Moment?
Share the Moment’s QR code, link or NFC tag. Guests scan or tap it and start shooting straight away in their browser — no app download and no account needed.
Why can’t my guests see the photos yet?
The host decides when photos are revealed. If the Moment is set to reveal at the end, the full gallery unlocks for everyone at the same time once the Moment closes. Hosts can also choose to show photos in real time.
Do photos still upload if someone loses signal?
Yes. Guests can keep taking photos offline, and everything syncs automatically as soon as they’re back online. Hosts need a connection to create and manage Moments.
How do I download all the photos?
Open the Moment’s gallery and download photos one by one, or the entire gallery at once. The host can download the full collection at any time while the Moment is available.
How long are photos kept?
Moments and their photos are deleted automatically about 12 months after the Moment’s end date. We email the host about a week beforehand, so download anything you want to keep before then.
How do I make room for more guests?
Every Moment is free for up to 10 participants. To go bigger, upgrade that Moment with a one-time in-app purchase through the App Store or Google Play. It’s not a subscription, and it only applies to the Moment you bought it for.
How do I get a refund?
Purchases are processed by Apple and Google, so refunds go through them: on iPhone, request one at reportaproblem.apple.com; on Android, through your Google Play order history. We can’t issue or override store refunds, but we’re happy to help if something went wrong with your Moment.
How do I remove a photo or report a guest?
Hosts can delete any photo in their Moment, or the whole Moment. Guests can delete their own photos at any time. To remove a participant or report content, send us a message using the form above and pick “My event”.
How do I delete my account or get a copy of my data?
Sign in at revel.cam/users/settings and choose Delete Account (the iOS app links there from your account menu). This also deletes the Moments you host. For a data export, or to delete guest data, send us a message under “Account & privacy”.